FAQs

 

Postage Costs?

 

Australia wide flat rate of:  $10.00 AUD

International flat rate of:   $20.00 AUD 

 

Timing of Orders?

 

Orders shipped within Australia allow 2-10 days depending on location.

For international orders, please allow 10-29 days depending on location.

 

Packaging?

 

Art Prints are posted in solid protective packaging.

Jewellery are posted in padded packaging and are gift wrapped.

 

Can I become a Stockist?

 

Yes, you need to provide me with your business details and ABN.  Click on contact and provide your details using the online form.  If approved I can send you wholesale prices.

 

Storing Art Prints

 

Store prints behind glass for protection and avoid direct sunlight even though I use fade resistant inks.

 

ART

 

How do you create your designer prints?

 

The designer prints are created by sketching / illustrating my ideas first,  some designs are created by photographing my objects then digitally manipulating my scanned images. The process is time consuming and tedious but very rewarding!!!!

 

I use Archival paper and inks that are fade resistant to light and ozone, therefore enhancing image permanence and longevity.

 

For my Limited Edition prints ... I add a touch of geniune silver, copper and 24k gold leaf gilding on sections of my illustrations.

 

My Coolkoos Illustrations are handpainted using pigment inks.

 

JEWELLERY

 

Precious Metals

 

I use a combination of 925 Sterling silver, brass, copper and rose gold vermeil. 

 

Gemstones

 

I uses only the finest precious and semi-precious gemstones including genuine turquoise, amethyst, coral, smokey quartz,  clear quartz and rose quartz. 

 

 

Resin

 

Polish resin with moisturiser or oil to restore shine. Resin is hard wearing but can break if knocked or dropped on hard surfaces.

 

Caring for your jewellery

 

As the metals I use are naturally soft metals, take care of your jewellery to avoid damage.  To prevent oxidisation on metals....avoid  wearing your jewellery in salt water, chlorinated swimming pools, avoid soap, perfume and oils.  Clean your jewellery carefully with a soft jewellery cleaning cloth and appropriate cleaning solutions for copper and brass.  To avoid oxidisation store jewellery in a jewellery box or air-tight container.

 

Returns Policy

 

I can offer you a refund or replace the goods if damaged within 5 days of delivery. I have taken exceptional care when packing and sending my prints and jewellery products.  No refunds of goods if you change your mind.

The customer must pay for return postage.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Copyright © 2019 Jacqui Stewart. All worldwide rights reserved.

Please do not use images without permission of the artist.